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Incentive systems, bonus-malus	Audits, Quality assurance, Quality control	Bidding procedure management
Benchmarks	Operator responsibility	Catering purchase
Service provider management	Digital project / building file	E-collaboration

E-Procurement and E-Sourcing	FM-compatible Planning and Construction	FM Concept
Implementation, Start-Up	Infrastructural Facility Management	Restoration and Preservation
Interim Management	Key Performance Indicators (KPI)	Commercial Facility Management

Service Specifications	Lifecycle Costs (LCC)	Optimization Levers in Facility Management
Organization, Shared Service	Outsourcing, Insourcing	Property Management
Processes	Articles and Conditions	Service Level Agreement (SLA)

Service Level Optimization

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